‘Downturn Shoppers’ Look to Digital for Savings

Price-conscious consumers do more online research, download coupons and compare prices in-store via smartphones

Despite some bright spots on the economic horizon, shopping remains more of a battle than a pleasure for financially skittish consumers. Some of them cope by using digital tactics to help save money.

A SymphonyIRI Group MarketPulse survey on how the economy affects behavior and attitudes when buying consumer products found that US consumers were more optimistic in Q4 over Q3 2011, but still relied on frugal habits developed during the recession.

For example, 39% of survey respondents downloaded coupons from manufacturer websites in Q4, while 37% downloaded coupons from retailer websites, up slightly from 35% for both activities in Q3. Twenty-seven percent researched products on websites, an increase of 3 percentage points from Q1.

Dubbed “downturn shoppers” by IRI to describe the way they approach grocery shopping in a prolonged downturn, these consumers increasingly view digital as an important tool, but rely on traditional offline methods more. Some 55% used coupons in Q4, and 49% checked newspaper circulars. Those numbers, already high, have been steady since Q3.

“What we are finding is that consumers are holding on to the old way of doing things—clipping coupons and circulars—but they are using the internet as an incremental way to save money,” said Susan Viamari, head of consumer insight market polls at SymphonyIRI.

Armed with coupons and sales promos, consumers continue to do research via their smartphones while in-store. A WSL Strategic Retail study cited by Internet Retailer showed that 56% look to their devices to compare prices in-store, while 46% continue to seek coupons or discounts and 53% use their photo feature to snap images of products.

The lesson for retailers and manufacturers facing this diversity of consumer tactics is “use media that complement each other,” SymphonyIRI’s Viamari advised. “Communicate with both traditional and digital media.”

Marketers Follow Users to More Social Sites

Marketing efforts spreading beyond Facebook, Twitter and LinkedIn

Social media sites beyond Facebook, Twitter and LinkedIn are seeing significant boosts in usage, both in the US and elsewhere in the world. And where users go, marketers will follow.

Research from social marketing software firm Awareness Inc. indicates US marketers plan to do just that this year. The December 2011 survey found that the leading area for new social media marketing investments in 2012 would be increasing marketer presence across platforms, cited by 70% of respondents.

For some marketers, that will mean a new presence on Facebook, Twitter or LinkedIn. While the vast majority of US marketers already use these sites for marketing, some laggards plan to join them there this year.

But smaller social sites with less current marketer usage will benefit even more. Nearly one in five respondents said they would begin marketing on YouTube in 2012. And though just 10% of marketers said they would have a new presence on Tumblr, that is on top of only 15% already using it, for an increase of more than 66%. Proportionally, usage of SlideShare and online forums would increase even more than that.

By number of marketers, blogs will be the greatest beneficiary of new efforts, with 28% of respondents saying they were not currently using them but would this year. Among the most experienced social media marketers surveyed, 91% said they planned to increase their use of blogs.

US lawmakers abandoning online piracy bill

Five days before a critical vote, US senators are abandoning an anti-piracy bill after an outpouring of online opposition to tinkering with internet freedoms.

Senate Democratic leaders still plan to vote on Tuesday on taking up the Protect International Property Act and supporters are scrambling to make changes before then to answer some of the critics, but it is questionable whether they have the 60 votes needed.

Half-a-dozen of the 40 original co-sponsors of what is known as the PIPA bill withdrew their support on Wednesday amid a one-day protest blackout by Wikipedia and other web giants and a flood of emails to Capitol Hill offices that at times doubled normal volumes.

More than 7 million signed a petition on Google saying the Senate bill and its counterpart in the House would censor the web and impose burdensome regulations on US businesses.

"The overwhelming input I've received from New Hampshire citizens makes it clear there are many legitimate concerns that deserve further consideration before Congress moves forward with this legislation," said Republican Senator Kelly Ayotte, one of the politicians who pulled back her support of the bill.

Others included Republicans Orrin Hatch of Utah, Marco Rubio of Florida, Chuck Grassley of Iowa, Roy Blunt of Missouri and John Boozman of Arkansas.

Nearly all cited the earful they were getting from constituents.

"I can say, with all honesty, that the feedback I received from Arkansans has been overwhelmingly in opposition to the Senate bill in its current form," Boozman said.

Several Democratic co-sponsors also now say they oppose the bill as it is written.

Democrat Senate Majority Leader Harry Reid has resisted suggestions he put off the Tuesday vote.

Reid and the bill's main sponsor, Senate Judiciary Committee Chairman Patrick Leahy said it was too important to delay action on legislation aimed at combating the billions of dollars US content creators and companies lose to foreign copyright violators and counterfeiters every year.

Senate Republican leader Mitch McConnell of Kentucky on Thursday urged Democrats to shelve the bill for now, saying serious issues with the measure should be resolved before "prematurely" bringing it to the floor.

The Senate bill, and the parallel Stop Online Piracy Act (SOPA) in the House, would allow the Justice Department and copyright holders to seek court orders against foreign websites that steal from American content creators.

It would bar advertising networks and payment facilitators such as credit card companies from doing business with the offending websites.

The bills have the strong support of the entertainment industry which loses billions every year to foreign copyright violators and from industries such as pharmaceuticals battling fake and sometimes harmful alternatives sold on the internet.

The opposition, as demonstrated by Wednesday's protest, is led by internet-related industries that say the bills will lead to censorship of the internet and a surge in lawsuits that will discourage budding internet entrepreneurs.

Story source: www.ninemsn.com.au

SOPA blackout: Bills lose three co-sponsors amid protests

In case you missed all the news on the proposed bill to Stop On Line Piracy, or SOPA as it has become known, is a bill that was introduced into the  US house of representatives in October last year. 

The bill, if made law, would expand the ability of U.S. law enforcement and copyright holders to fight online trafficking in copyrighted intellectual property and counterfeit goods.^[2] Presented to the House Judiciary Committee, it builds on the similar PRO-IP Act of 2008 and the corresponding Senate bill, the PROTECT IP Act.

The originally proposed bill would allow the U.S. Department of Justice, as well as copyright holders, to seek court orders against websites accused of enabling or facilitating copyright infringement. Depending on who makes the request, the court order could include barring online advertising networks and payment facilitators from doing business with the allegedly infringing website, barring search engines from linking to such sites, and requiring Internet service providers to block access to such sites. The bill would make unauthorized streaming of copyrighted content a crime, with a maximum penalty of five years in prison for ten such infringements within six months. The bill also gives immunity to Internet services that voluntarily take action against websites dedicated to infringement, while making liable for damages any copyright holder who knowingly misrepresents that a website is dedicated to infringement.

In an update of this story, below is a article from the Los Angeles Times:

“Three co-sponsors of the SOPA and PIPA antipiracy bills have publicly withdrawn their support as Wikipedia and thousands of other websites blacked out their pages Wednesday to protest the legislation.

Sen. Marco Rubio (R-Fla.) withdrew as a co-sponsor of the Protect IP Act in the Senate, while Reps. Lee Terry (R-Neb.) and Ben Quayle (R-Ariz.) said they were pulling their names from the companion House bill, the Stop Online Piracy Act. Opponents of the legislation, led by large Internet companies, say its broad definitions could lead to censorship of online content and force some websites to shut down.

In a posting on his Facebook page, Rubio noted that after the Senate Judiciary Committee unanimously passed its bill last year, he has "heard legitimate concerns about the impact the bill could have on access to the Internet and about a potentially unreasonable expansion of the federal government's power to impact the Internet."

"Congress should listen and avoid rushing through a bill that could have many unintended consequences," Rubio said in announcing he was withdrawing his support. While he's committed to stopping online piracy, Rubio called for Senate Majority Leader Harry Reid (D-Nev.) to back off plans to hold a key procedural vote on the bill on Tuesday.

Rubio's withdrawal will reduce the number of co-sponsors to 39. Last week, two other co-sponsors, Charles Grassley (R-Iowa) and Orrin Hatch (R-Utah), joined four other Senate Republicans in a letter to Reid also urging him delay the vote. But Grassley and Hatch have not withdrawn their support.

Terry and Quayle were among the 31 sponsors of the House legislation before they withdrew their support Tuesday.

Quayle still strongly supports the goal of the House bill to crack down on foreign websites that traffic in pirated movies, music, medicine and other goods.

"The bill could have some unintended consequences that need to be addressed," said Quayle spokesman Zach Howell. "Basically it needs more work before he can support it."

Terry said that he also had problems with the House bill in its current form and would no longer support it.

Wikipedia, Reddit and about 10,000 other websites blacked out their pages Wednesday with messages warning of the dangers of the legislation and urging people to contact their congressional representatives. Howell said Quayle's office had not seen a major increase in calls or emails Wednesday, but that the piracy bills have been the main issue in recent weeks for people contacting the office.

There has been a "manageable increase" in visits to House member websites Wednesday, said Dan Weiser, a spokesman for the House office of the chief administrative officer.

"It’s possible some users will see a short delay or slow loading of a member's web page," he said.”

Original story from The Los Angeles Times, http://www.latimes.com/

If you would like to read more on how this bill, if passed, would affect how you use and research on the Internet, please read this link to Wikipedia, http://en.wikipedia.org/wiki/Stop_Online_Piracy_Act.

Anything we can do to stop this bill becoming law, lets do it now, and protest what is essentially an act of total censorship.

China web users hits 513 million

The number of internet users in China has surged past 500 million as millions of new web surfers go online using mobile phones and tablet computers, an industry group reports.

The popularity of the internet in China has driven the explosive growth of profitable web companies and made fortunes for some Chinese entrepreneurs despite government controls on what the public can see online.

The number of mainland internet users rose to 513 million in December, up 12 per cent from a year earlier, the government-sanctioned China internet Network Information Centre said on Monday.

Among them, the number who go online using handheld devices rose 17.5 per cent over a year earlier to 356 million.

The popularity of wireless internet was reflected on Friday in a scramble by Chinese gadget fans and scalpers to buy Apple Inc's latest iPhone 4S, which sold out within hours of its China launch.

Angry customers shouted and threw eggs at Apple's flagship Beijing outlet after the company failed to open the store, citing the size of the crowd. Apple postponed further iPhone 4S sales at its mainland stores for safety reasons, but said they will be sold online and through its local carrier, China Unicom Ltd.

The communist government encourages internet use for business and education, but tries to block access to material it deems pornographic or subversive.

The government is strengthening its control over popular microblogs after a bullet train crash last July that killed 40 people prompted an online outpouring of criticism of the official response.

Microblog services have been ordered to monitor postings content more closely and remove objectionable material, while news media were barred from reporting online material without firsthand verification.

Despite such controls, popular online services such as portals Sina.com and Sohu.com, video websites Youku.com and Tudou.com and search engine Baidu report growing traffic and revenues.

Outlets owned by the ruling Communist Party or by the government also have jumped into the market, launching their own search engines and other services.

On Friday, regulators approved an initial public stock offering by the online arm of the ruling party newspaper People's Daily, people.com, on the Shanghai Stock Exchange to raise 527 million yuan ($A82.84 million).

Story source: www.bigpond.com

Most Consumers Still Don’t Talk About Brands on Social Sites

Consumers occasionally post about brands on Facebook and Twitter, but offline and non-social online methods keep them informed

While most marketers leverage Facebook and Twitter to communicate with customers, not nearly as many consumers comment about these companies and brands on the social sites.

AYTM Market Research found that 57.8% of US Facebook users had not mentioned a brand in their status updates as of October 2011. More heartening for marketers is that just 0.5% of Facebook users posted only negative mentions about brands on Facebook. More often, they reported commenting on brands in a positive way (25.3%) or with a mix of both positive and negative mentions (16.4%).

US Twitter users nearly mirrored these results, with 61.3% of Twitter users saying they have not tweeted about a brand. Meanwhile, 25.4% of Twitter users said they only mentioned brands in positive tweets, 0.4% said they only mentioned them in negative tweets and 12.9% said in both positive and negative tweets.

Meanwhile, consumers are typically not learning about new brands, products and services from social media. Only 6.5% of US internet users said they most frequently hear about new brands, products and services from social media, while 17.6% said they often do and 26.5% said they sometimes do. A quarter of respondents (26%) said they never hear about these new offerings via social media.

Offline channels, such as TV, radio and print media were the ways consumers most frequently discovered new brands, products and services, while word-of-mouth and physical stores also played a role. US internet users also learned about new offerings more often from online elements that are not social media, such as online advertising or online shopping sites, than they do on social media.

Consumers are using social media more and more, and brands are on these social networks and willing to interact there.

Getting consumers to discuss brands and products in their status updates and tweets is a challenge, but if they start to do so, it could continue to increase the influence that social media has in learning about new products and services.